17:52, Friday 10th April 2026
Terms & Conditions – Luna Moon Beauty Studio
Appointments & Deposits
All appointments must be booked in advance. A non-refundable £15 deposit is required to secure your booking. This will be deducted from your final balance.
Cancellations & Rescheduling
A minimum of 48 hours notice is required to cancel or reschedule your appointment.
More than 48 hours notice: deposit can be transferred
Less than 48 hours notice: deposit is lost
No Shows
Clients who fail to attend without notice will lose their deposit and may be required to pay in full upfront for future bookings.
Late Arrivals
If you are more than 10–15 minutes late, your appointment may need to be shortened or rescheduled. Full payment may still be required.
Payments
Remaining balances must be paid on the day of the appointment.
Patch Testing
Patch tests are required at least 48 hours prior to certain services (including colour treatments). Failure to attend may result in your appointment being cancelled.
Client Responsibility
Clients must inform us of any medical conditions, allergies, or sensitivities prior to their appointment.
We are not responsible for reactions where this information has not been disclosed.
Satisfaction & Adjustments
If you are unhappy with your service, please notify us within 48 hours so we can assess and offer a suitable adjustment where appropriate. Refunds are not typically offered.
Personal Belongings
Luna Moon Beauty Studio is not responsible for any lost or damaged personal belongings.
Right to Refuse Service
We reserve the right to refuse or discontinue a service if it is deemed unsafe, inappropriate, or if policies are not respected.
Agreement
By booking an appointment, you confirm that you have read, understood, and agree to these Terms & Conditions.
